Question 1

How does the 14-day free trial work?

Accepted Answer

We set your digital team up and running on your channels and you try it for 14 days without paying anything. Setup is included at no cost. If you like it, on day 14 you activate your monthly plan. If it does not convince you, you pay nothing and there is no commitment.

Question 2

Does it work on Instagram and Facebook too?

Accepted Answer

Yes. Besides WhatsApp, Respondo handles Instagram direct messages and questions from your Facebook page (Messenger), all on Meta's official platforms and from a single place.

Question 3

Do I have to change my numbers or accounts?

Accepted Answer

No need. We work with the accounts you already have — WhatsApp, Instagram and Facebook — through Meta's official route. During setup we walk you through exactly how we get it running.

Question 4

Is it safe for my accounts?

Accepted Answer

Yes. Respondo is a verified Meta Tech Provider: Meta reviewed our company and our platform before authorizing us. We prioritize Meta's official routes and protect the security of your WhatsApp, Instagram and Facebook accounts in every implementation.

Question 5

What does being a Meta Tech Provider mean?

Accepted Answer

It means Meta reviewed and formally approved us as a Tech Provider: they verified our company, our platform and how we handle your customers' data. In practice it means we connect your WhatsApp Business, Instagram and Messenger with access authorized directly by Meta, not through a third-party workaround that can get your account blocked, and that we work within the platform's rules.

Question 6

How long does setup take?

Accepted Answer

It depends on your catalog and how complete it is. Once you send us your products and prices, we move fast. Message us on WhatsApp and we will give you an estimated timeline for your case.

Question 7

Can I still reply myself whenever I want?

Accepted Answer

Of course. Your AI employees handle things for you, but from your dashboard you can read any conversation and take control whenever you want. You never lose direct contact with your customers.

Question 8

What happens if the bot does not know something?

Accepted Answer

If it does not have the information or it is a special case, it does not make things up: it hands the conversation to a person on your team. We would rather it says 'let me connect you with someone' than give a wrong answer.

Question 9

How much does setup cost?

Accepted Answer

Nothing: setup is included. It covers mapping your business, loading your real catalog and prices, configuring your AI employees with your rules, your scheduling and booking page if it applies, connecting your channels through Meta's official route, and testing and adjusting until it works the way it should. You only pay your monthly plan, and only after the 14-day trial.

Question 10

Are there extra Meta costs?

Accepted Answer

Meta may charge for the use of its official channels. In our plans that cost is already covered within the conversation cap included each month. Only if you exceed the cap is the surplus charged per extra conversation, at the rate stated in your plan.

Question 11

What do I need to get started?

Accepted Answer

Basically two things: your list of products or services with prices (in whatever format you have, even a spreadsheet) and the accounts where your customers message you (WhatsApp, Instagram or Facebook). With that, we handle the rest during setup.

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