This is where it stops being a chatbot
An assistant answers the message and its job ends there. Behind Respondo there's a place where you see what happened with each customer, what needs your attention today, and what to do about it — with a single button per row.
- Seewhat's going on
- Decidewith the full context
- Actwithout leaving the conversation
The first thing you see isn't charts. It's the list.
Sorted by real urgency, with the reason, how long it's been waiting and one action. The groups aren't decorative: each answers a different signal, which is why each is handled differently.
- Andrés Muñoz Asked to speak to a person 42 min ago
Waiting here costs you the customer.
- María González Says she already transferred 3 h ago
- Sofía Aravena The assistant couldn't answer 6 h ago
Under 24 hours waiting.
- Javier Vergara Quote with no reply 5 days ago
It doesn't compete with today, and it doesn't get lost.
- Valentina Flores Yesterday's appointment not closed yesterday
- Rodrigo Pizarro Deposit missing on the order 2 days ago
Approve a follow-up, ask for a deposit, close a past appointment.
And anything older than seven days is grouped separately. It doesn't disappear — it's still counted — but a 41-day-old handover stops burying the customer from 20 minutes ago.
Example with demo data. The groups, the reasons and the actions are the ones in the real dashboard.
You open a conversation and you already know where it stands
Next to the chat is the record: what stage they're at, what they were quoted, whether they have an appointment, what was charged, what the digital team did and what they said last. Without opening another tab and without asking anyone.
That status isn't stored in a separate table: it's derived from what actually happened. That's why the number on Home, the one in the inbox and the one in the pipeline all say the same thing — before, each screen worked it out on its own and they disagreed.
- Stage
- Quoted
- Quote
- Sent 3 days ago
- Payment
- Claimed · to confirm
- Next appointment
- —
- today Said she paid
- 3 d A quote was sent
- 4 d Tino answered and qualified
One action. Not a menu.
Each conversation shows the one that fits what is actually going on. If there's money to verify, that outranks "wrote and is waiting" — we learned it watching the dashboard live.
And the most important one: stepping in yourself
You don't have to open anything. If you reply from your own phone, the assistant goes quiet in that conversation and doesn't talk over you. From the dashboard you can also read any chat, answer yourself and hand it back whenever you want. The button literally says "Hand back to Tino".
A customer who says they paid is not a confirmed payment
It looks like an accounting detail. It's the difference between a month that adds up and one that doesn't.
The customer wrote "I already transferred". It's logged as exactly that, with its date, and it shows up on your list with the action Confirm payment.
Someone verified it, or the charge was paid through your link. Only then does it count as a closed sale in the pipeline and in the month's numbers.
Respondo is not a payment gateway: it uses the payment link you already have and keeps your business's own reference number. What it adds is that the conversation isn't dropped right when the customer says yes.
Where people drop off, and why
Every step opens up and shows the people inside it. And the lost ones carry the reason, which is what you can actually fix: losing on price is not the same as losing because nobody replied.
The pipeline is read-only. No dragging cards by hand: the stage is derived from what happened in the conversation, so it can't say one thing while the chat says another.
Example with demo data.
Where it fits
Respondo is your commercial control layer: what comes in over WhatsApp and Instagram, what your digital team did with it, and how it ended. That focus is deliberate — it's what lets the numbers add up.
It doesn't replace your invoicing, your inventory or your accounting, and it isn't a CRM: it's the layer that connects to them. If your team already works with a CRM or another commercial tool, we work out during the implementation how to get the data there — you don't have to change what already works.
Get your sales operation in order and stop losing sales
Tell us about your business on WhatsApp and we'll show you, with your own case, how Respondo answers, books, follows up and shows you everything measured on one dashboard.
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