The slot we offer is a slot that exists
Your customer asks on WhatsApp, sees real availability, picks who with, and it's booked. No spreadsheet, no back-and-forth calls, and no two people booked into the same hour.
If we can't confirm a slot is free, we don't offer it.
It sounds like offering less. It's exactly the opposite: when a professional's Google Calendar doesn't answer — an outage, a changed permission — their slots stay out until they can be verified. Before, any outage turned their whole day into available hours, and that's where a double booking on top of the owner's personal calendar comes from.
We'd rather a customer sees fewer slots and every one of them is true, than offer one that was already taken.
Four steps, all inside the conversation
- They ask on WhatsApp "Any slots on Tuesday?" — no form, no app to download, no password to remember.
- They see slots that exist Cross-checked against each professional's hours, their blocks, the appointments already taken and their Google Calendar.
- They pick who with Their usual person, or "anyone" and the system assigns whoever is free, spreading the load.
- It's booked Instant confirmation, a reminder before, and their own link to reschedule or cancel without writing to anyone.
10:00 · 11:30 · 16:00
With anyone in particular, or whoever's free?
You'll get a reminder before. If anything changes, you can move it yourself here.
- Free and verified
- Already taken
- Unverified: not offered
- Status
- Booked
- Reminder
- Wed 17, 18:00
- Customer link
- reschedules or cancels herself
Example with demonstration data. The states — booked, taken, unverified — and the self-service link are the real system's.
"With anyone" or with their usual person
If the customer doesn't mind who sees them, they say "anyone" and the system assigns whoever is free, spreading the load instead of overloading the same person. If they're coming for someone specific, they ask for them by name.
And a time slot appears once, even if three professionals have it free. Before, four people with the same opening turned the list into four copies of "10:00".
Everyone looks at the same calendar
Availability is computed in one place. It doesn't matter where the booking comes from: the answer is the same, every time.
And double booking doesn't depend on the calculation being right. The database prevents it: two appointments can't occupy the same space for the same professional, even if they arrive in the same second through two different paths. If that happens, the second one gets "that slot was just taken" instead of a phantom appointment.
The booked slot is the beginning, not the end
Confirmation and reminder
Confirmation the moment it's booked and a reminder before the appointment, over WhatsApp. That's what brings no-shows down, and it's what you see in the OdontoAndrauss case.
Rescheduling without a phone call
Every appointment carries its own link. The customer opens it, moves or cancels, and your calendar updates itself. Nobody has to answer "can I change it?" on a Sunday.
Preparation time
If you need to clean, reset or breathe between appointments, that margin comes off the availability. It doesn't stay on offer as a free slot.
And if something went wrong, you hear it
Once the appointment is past, Vera asks how it went and records the answer. If there was a problem, you get the alert — not the review.
Businesses where the hour is the product
If you sell people's time, every hour lost is gone: it isn't stock that stays there for tomorrow.
And it works the same for group classes: the capacity is counted, and nobody ends up enrolled twice in the same class.
How many hours did you spend this month just arranging hours?
Tell us how you work — how many professionals, which services, what hours — and we'll show you how your scheduling would look up and running.
See it with my hoursGet your sales operation in order and stop losing sales
Tell us about your business on WhatsApp and we'll show you, with your own case, how Respondo answers, books, follows up and shows you everything measured on one dashboard.
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