Hi, I'm Vera and I handle looking after your customers after the sale
Post-sale & customer care · Respondo digital employee
My name is Vera and I look after your customers once the experience is over. Most businesses find out about an unhappy customer when the 1-star review shows up — when it's already too late. I ask how it went, record their score, and if something went wrong I alert you within the minute, while there's still time to fix it.
Vera · Post-sale & customer care Sources: retention studies (Invesp) and review trust research (BrightLocal). Your actual satisfaction is measured in your monthly report.
The sale closes. The relationship starts.
Most businesses find out a customer was unhappy by reading the review. This is the loop that gets you there first.
- 01 The service ends An appointment attended, an order delivered, a payment confirmed.
- 02 Vera asks Once, short and friendly. If they don't reply, she doesn't push. Vera
- 03 The customer answers And out comes what they were never going to say at the counter.
- 04 It gets measured Every score recorded, so you know how your team is doing from data.
- 05 If it went wrong, she tells you Within the minute, with the case summary, while it can still be fixed.
- 06 The customer comes back Instead of leaving quietly and writing the review a week later.
This is how I talk to your customers
Conversation generated by Respondo's real engine after a post-service survey (demo business).
I work across all your Meta channels
The same conversation, the same memory and the same business information — no matter where they reach you.
How do I work?
I ask how everything went
After every sale or service, I send a short, friendly survey. Once only — if they don't reply, I don't pester them.
I close the loop for real
When the customer replies, the appointment is properly closed — not because the clock ran out. That's what makes your return and no-show numbers mean something.
I catch problems within the minute
I don't argue with a bad score or explain it away: it reaches you instantly with a summary of the case, so you can fix it before it escalates.
I measure your real satisfaction
I log every rating so you know how your team is doing, with data instead of gut feeling.
I open the door to repeat business
Time for maintenance, a check-up or a repeat purchase in your industry? I spot the moment and pass it to Beto for follow-up.
I'm the one who listens. I genuinely care how it went for each customer — that's why I ask, and why I raise the alarm the moment something goes wrong. My favourite moment is when we manage to fix something before the customer walked away unhappy. Let's look after the hardest thing to build together: your reputation.
What I don't know, I don't make up.
I answer only with your business's real information. Before I start working I pass a bank of more than 50 tests with your data, and I'm re-examined every night. And when a customer needs a person — or there's something I don't know — I hand you the chat with a summary, instantly, and stay quiet until you're done.
Vera could be working in your business by next week
🛡️ Guided setup: you configure nothing. If I'm not working within 10 business days of you handing over your information, we refund 100% of the setup.
Vera is added on top of your Respondo plan. We build the proposal around your business — message us and we'll quote your case.
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