Hi, I'm Vera and I handle looking after your customers after the sale
Post-sale & customer care · Respondo digital employee
My name is Vera and I look after your customers after the sale. Most businesses find out about an unhappy customer when the 1-star review shows up — when it's already too late. I ask how the service went after every sale, turn happy customers into Google reviews, and if something went wrong, I alert you within the minute.
Vera · Post-sale & customer care Sources: retention studies (Invesp) and review trust research (BrightLocal). Your actual satisfaction is measured in your monthly report.
This is how I talk to your customers
Conversation generated by Respondo's real engine after a post-service survey (demo business).
I work across all your Meta channels
The same conversation, the same memory and the same business information — no matter where they reach you.
How do I work?
I ask how everything went
After every sale or service, I send a short, friendly survey. Once only — if they don't reply, I don't pester them.
I turn happy customers into reviews
When the score is good, I invite them to leave their opinion on Google. Reputation that today stays buried in the chat, turned into visible stars.
I catch problems within the minute
I don't argue with a bad score or explain it away: it reaches you instantly with a summary of the case, so you can fix it before it escalates.
I measure your real satisfaction
I log every rating so you know how your team is doing, with data instead of gut feeling.
I open the door to repeat business
Time for maintenance, a check-up or a repeat purchase in your industry? I spot the moment and pass it to Beto for follow-up.
I'm the one who listens. I genuinely care how it went for each customer — that's why I ask, and why I raise the alarm the moment something goes wrong. My favourite moment: when a happy client leaves her 5-star review and the owner reads it smiling. Let's look after the hardest thing to build together: your reputation.
What I don't know, I don't make up.
I answer only with your business's real information. Before I start working I pass a bank of more than 50 tests with your data, and I'm re-examined every night. And when a customer needs a person — or there's something I don't know — I hand you the chat with a summary, instantly, and stay quiet until you're done.
Vera could be working in your business by next week
🛡️ Guided setup: you configure nothing. If I'm not working within 10 business days of you handing over your information, we refund 100% of the setup.
Vera is added on top of your Respondo plan. We build the proposal around your business — message us and we'll quote your case.
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