The appointment your front desk didn't get to nobody got.
Dental, medical and veterinary practices: Respondo answers prices, cover and availability, books with the right practitioner and confirms the appointment. It doesn't touch anything clinical — that always goes to your team.
This is what happens before your front desk even notices: the administrative question is answered and the slot is already booked.
Your front desk does three jobs at the same time
Three patients at the counter, the phone ringing and eleven messages coming in. The counter wins, because it's the one looking at you.
The morning's messages get answered. Four never reply: they found an appointment somewhere else while they waited.
In come the enquiries from people who just finished work. Nobody will see them until nine tomorrow.
None of the three is fixed by hiring a faster receptionist. They're fixed by taking off the counter what doesn't need a person.
Books the appointment. And knows when to stop talking.
The same patient asks for a slot and, along the way, asks a clinical question. Watch what Respondo does with each one.
The conversation is left waiting for a person. The assistant stops replying to this thread until the team picks it up.
Demo business with fictional data. The handover and its label are the ones the real platform uses.
What Respondo never answers
In healthcare, an assistant that improvises isn't a service problem: it's a serious one. Respondo gives no clinical guidance, interprets no symptoms and has no opinion on treatments. When something like that comes up, the conversation stops being its own and is flagged in your platform with the reason.
Symptoms, diagnoses, medication, test results. Anything that is clinical judgement.
Expensive treatments or long plans, where a wrong figure costs you the patient's trust.
The patient asks outright. No insistence, no workarounds: it gets handed over.
A patient recording a voice note about a symptom wants to talk to someone. The conversation goes to your team with the file and the context, so they never have to repeat themselves.
These labels aren't marketing copy: they're what your team will read in the platform when a conversation lands in their hands.
If we can't confirm a slot is free, we don't offer it
It's the rule that governs all of Respondo's scheduling. Offering a slot that was already taken costs a clinic far more than not offering it.
Each practitioner, their own diary
The patient can ask for a specific practitioner or let the system assign whoever genuinely has that slot free.
With your Google Calendar
If a practitioner's calendar can't be read at that moment, their slots simply aren't offered. Free is never assumed.
Two patients, one slot: impossible
The database prevents it, not a prior check. Even if two people confirm in the same second, only one ends up with the slot.
A reminder before the appointment
No-shows drop when the patient gets a message in time, not when the front desk manages to call.
The patient reschedules themselves
Every appointment gets its own link. If the day no longer works, the patient goes in and changes or cancels without messaging anyone — and that slot goes straight back into availability, instead of being lost because nobody got around to telling you.
For your front desk, every reschedule that resolves itself is one call fewer and one chair filled.
Tino doesn't decide what matters, alone
Each role exists because the one before it has a limit. That's how your whole conversation gets covered, from the first question to knowing what happened.
Tino Answers and books Answers prices, cover and availability, and books with the right practitioner.
Picks up right where Tino left off waiting. Same person you see in the "team" bubble above.
Vera After the appointment Asks how the visit went and flags it when something didn't go well.
Isabel Insights for your clinic How many slots got booked on their own and how many handovers happened, without reading chat by chat.
Beto Continuity If a patient quoted a treatment and never came back, picks the contact back up so the treatment doesn't stay half finished.
Cuando correspondeSee it with your clinic's own slots and prices
We set it up with your practitioners, your services and your real prices. You message it yourself, as if you were your own patient.
See how it would work in my clinicAlso: beauty and aesthetics · gyms · all industries
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Tell us about your business on WhatsApp and we'll show you, with your own case, how Respondo answers, books, follows up and shows you everything measured on one dashboard.
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