What they all share Different businesses. The same problem.
The words change — patient, client, member, customer — but the place
where the money leaks is the same in all five. Here are the six
moments, and what happens at each one.
1 An enquiry arrives
On WhatsApp, at any hour.
→ Answered with your business's real information.
2 Things need to move forward
Quote, schedule or explain. Someone has to do it.
→ Quotes, books and records where things stand.
3 The chat needs a person
Answered poorly, or not at all.
→ Respondo hands it over to your team, reason written down.
4 Some people vanish
«I'll think about it» and gone.
→ Recorded in a list, not forgotten.
5 Someone should follow up
Nobody has time.
→ Follow-up happens, with the context of that conversation.
6 The owner needs to know what happened
Reading chats one by one.
→ You see it on the platform, deal by deal.